At HOODBUZ LLC, customer satisfaction is important to us. We want you to feel confident when shopping with us. If you are not completely satisfied with your purchase, this Refund & Return Policy explains the conditions and process for requesting a return, exchange, or refund.
This policy applies to purchases made through hoodbuz.shop.
1. Return Period
We accept eligible returns within 30 days of the date your order is delivered.
To be eligible for a return, the product must:
-
Be unused and in its original condition.
-
Not have been damaged, altered, or modified by the customer.
-
Be returned with its original packaging and accessories, where applicable.
-
Include any original tags, manuals, or materials supplied with the product.
-
Include proof of purchase or a valid order number.
Please contact us before sending a product back. Unauthorized returns may not be accepted.
2. Baby & Children's Toy Returns
For health, hygiene, and safety reasons, toys and children's products must be returned in a clean, unused, and resalable condition.
Where applicable:
-
The toy must not have been used by a child.
-
Batteries should not be installed or used unless otherwise stated.
-
Original packaging should be intact where reasonably possible.
-
All accessories and components should be included.
Customers should carefully inspect products upon delivery and contact us promptly if an item is damaged, defective, or incorrect.
3. Non-Returnable Items
Certain products may not be eligible for return, including:
-
Gift cards
-
Digital or downloadable products
-
Personalized or customized products
-
Products specifically marked as Final Sale
-
Products that have been used or damaged after delivery
-
Products missing essential components or accessories
-
Certain hygiene-sensitive products that cannot reasonably be returned once opened or used
Any product-specific return restrictions displayed on the product page may also apply.
Nothing in this policy is intended to restrict any rights that cannot legally be excluded under applicable law.
4. Damaged, Defective, or Incorrect Products
If you receive a product that is damaged, defective, or different from what you ordered, please contact us within 7 days of delivery.
Please provide:
-
Order number
-
Product name
-
Description of the issue
-
Clear photographs of the product
-
Photographs of the shipping packaging, where applicable
After reviewing the information, we may provide an appropriate resolution, which may include a replacement, exchange, or refund.
5. Refunds
Once an approved return is received and inspected, we will notify you regarding the status of your refund.
If your refund is approved, it will generally be issued to the original payment method within 5–10 business days.
The time required for the refund to appear in your account may vary depending on your bank, card issuer, or payment provider.
Original shipping charges are generally non-refundable unless the return is due to our error, such as receiving a damaged, defective, or incorrect product.
6. Return Shipping Costs
Customers are generally responsible for return shipping costs when a return is requested because of:
-
Change of mind
-
Incorrect product selection
-
Personal preference
-
No longer wanting the item
HOODBUZ LLC will generally cover reasonable return shipping costs when the return is necessary because we sent an incorrect product or the product arrived damaged or defective.
7. Exchanges
We may offer exchanges for eligible products, subject to product availability.
If you receive a defective, damaged, or incorrect product, please contact us before returning it.
If the requested replacement is unavailable, we may provide another appropriate resolution, such as a refund.
8. Order Cancellations
If you want to cancel an order, please contact us as soon as possible after placing it.
We will make reasonable efforts to accommodate cancellation requests before an order is processed or shipped.
Once an order has been processed or shipped, cancellation may no longer be possible. In that case, you may need to receive the order and follow the applicable return procedure.
9. Sale and Promotional Products
Unless otherwise stated, sale products may be eligible for return under the same conditions as regular-priced products.
Clearance, promotional, or Final Sale products may have different return restrictions.
Please review the applicable product listing and terms before placing your order.
10. Late or Missing Refunds
If you have been notified that your refund has been processed but you have not received it:
-
Check your bank account again.
-
Check with your card issuer or payment provider.
-
Contact your bank, as processing times may vary.
-
If you still cannot locate the refund, contact us.
We will make reasonable efforts to help you determine the status of your refund.
11. Return Authorization
Please contact us before shipping any return.
To request a return, contact us through the customer support/contact channel available on hoodbuz.shop.
Please provide:
-
Your name
-
Order number
-
Product name
-
Reason for the return
-
Photographs, where applicable
We will review your request and provide return instructions if the product qualifies.
12. Refund Policy Changes
HOODBUZ LLC may update this Refund & Return Policy from time to time to reflect changes in our business practices, products, or applicable legal requirements.
Any changes will be posted on this page with an updated effective date.
13. Contact Us
If you have questions regarding returns, refunds, exchanges, or this policy, please contact us.
HOODBUZ LLC
Website: hoodbuz.shop
Phone: +1 662-989-3336
Main Business Address:
118 100th St
Stone Harbor, New Jersey 08247
United States
We appreciate your business and are committed to providing a fair, convenient, and customer-friendly shopping experience.