At HOODBUZ LLC, we are committed to providing our customers with a convenient, reliable, and transparent shipping experience. This Shipping Policy explains how orders placed through hoodbuz.shop are processed, shipped, and delivered.
By placing an order through our website, you acknowledge and agree to the terms outlined below.
1. Order Processing
Orders are generally processed within 1–3 business days after successful payment confirmation.
Orders are normally processed Monday through Friday, excluding weekends and applicable public holidays.
Once your order has been processed and shipped, you will receive a shipping confirmation with tracking information when tracking is available.
Please note that order processing time is separate from the shipping and delivery period.
2. Estimated Delivery Times
Our estimated delivery timeframes are:
-
United States: 5–10 business days
-
International Orders: 10–20 business days, where available
These timeframes are estimates and are not guaranteed.
Delivery times may vary depending on the destination, shipping carrier, weather, holidays, customs procedures, transportation conditions, and other circumstances outside our reasonable control.
3. Shipping Costs
Applicable shipping options and charges will be displayed during checkout before you complete your purchase.
Shipping costs may depend on factors such as:
-
Delivery destination
-
Package size and weight
-
Shipping method
-
Product availability
-
Carrier rates
Any applicable shipping charge will be shown before the order is submitted.
4. Order Tracking
When tracking is available, tracking information will be provided after your order has been shipped.
You can use the tracking number provided in your shipping confirmation to monitor the progress of your package.
Please allow some time for the carrier's tracking system to update after shipment. Tracking information may not become active immediately.
5. Shipping Address
Customers are responsible for providing accurate and complete shipping information during checkout.
Please carefully verify your:
-
Full name
-
Street address
-
Apartment, suite, or unit number
-
City
-
State
-
ZIP code
-
Country
-
Phone number
HOODBUZ LLC is not responsible for delivery delays, failed deliveries, returned packages, or additional shipping costs caused by incorrect or incomplete information provided by the customer.
6. Address Changes
If you need to change your shipping address after placing an order, please contact us as soon as possible.
We will make reasonable efforts to accommodate address-change requests before your order is processed or shipped.
Once an order has been shipped, we cannot guarantee that the delivery address can be changed.
7. Lost or Delayed Packages
We work with shipping carriers to deliver orders efficiently, but delays may occasionally occur.
Possible causes include:
-
Carrier delays
-
Severe weather
-
Transportation disruptions
-
Public holidays
-
High shipping volumes
-
Customs processing
-
Incorrect address information
-
Other circumstances outside our reasonable control
If your package appears to be significantly delayed or lost, please contact us with your order number and tracking information.
We will review the available information and, when appropriate, work with the shipping carrier to determine the next steps.
8. Damaged Packages or Products
If your package arrives damaged or a product is damaged during delivery, please contact us as soon as reasonably possible.
For damaged-product claims, please provide:
-
Order number
-
Description of the damage
-
Clear photographs of the product
-
Photographs of the shipping packaging, where applicable
This information helps us investigate the issue and determine an appropriate resolution.
9. Incorrect or Missing Items
If you receive an incorrect item or an item is missing from your order, please contact us promptly.
Please provide your order number and a description of the issue.
After reviewing the information, we will work to determine an appropriate resolution.
10. International Shipping
International shipping may be available for selected products and destinations.
Customers receiving international shipments may be responsible for customs duties, import taxes, brokerage fees, or other charges imposed by the destination country.
Unless specifically stated otherwise at checkout, these charges are generally the responsibility of the customer.
International customs procedures may also result in additional delivery time.
11. Delivery Estimates
All delivery estimates provided on our website are approximate.
We cannot guarantee delivery on a specific date unless expressly stated otherwise.
Once an order has been transferred to the shipping carrier, delivery may be affected by circumstances outside our control.
We appreciate your patience if your shipment experiences an unexpected delay.
12. Returned or Undeliverable Packages
A package may be returned to us if:
-
The shipping address is incorrect or incomplete.
-
The recipient is unavailable after delivery attempts.
-
The package is refused.
-
The carrier cannot complete delivery.
-
The package is not collected when required.
If your package is returned to us, please contact our customer support team.
Additional shipping charges may apply if the package needs to be shipped again because of an incorrect address or other circumstances caused by the customer.
13. Baby & Children's Products
Because we sell baby toys and children's products, customers should carefully review product descriptions, recommended age ranges, warnings, safety information, and manufacturer instructions before purchasing and using any product.
Parents and caregivers are responsible for selecting products appropriate for the child and for supervising children when required.
14. Contact Us
If you have questions regarding shipping, delivery, or an order, please contact us.
HOODBUZ LLC
Website: hoodbuz.shop
Phone: +1 662-989-3336
Main Business Address:
118 100th St
Stone Harbor, New Jersey 08247
United States
We appreciate your business and are committed to providing a convenient and reliable shopping experience.